Big Timber® Large Outdoor Fireplaces

44 reviews for Big Timber® Large Outdoor Fireplaces

1. Rated 5 out of 5

   Raj Makam – November 16, 2020

   Here is what I hope is a balanced review – apologies for the long format but I wanted to ensure that folks get the entire picture

   Ordering/Delivery
   I ordered a Little Timber on their website but before I did that, spoke with somebody in customer service on ETA/etc. I was told it would ship in 2 weeks and that was perfect timing and so I went ahead with my order. But 2 weeks went by with no update which is when I called the company again. I believe Tyson Traeger (the owner) generally picks up the phone and it was the same this time around. Tyson said that they were running late with too many orders and they should/would hopefully ship soon. I understood but can’t say that I was that happy with the delay and chalked it up to obviously busy times. A week later I spoke with Tyson once again. Tyson was straightforward and direct. He said that my order of the Little Timber would take another 10 days and if I couldn’t wait, he would ship the Big Timber in a couple of days. Wait a sec! Ship a bigger unit in 2 days?? When asked what the difference in price was, he suggested that there would be no price difference and I would receive the Big Timber for the same price I paid for the Little Timber since the delay was their fault. I offered to pay more but Tyson refused – not sure what to say but Awesome and Thank you! These are times where customers are standing in line in order to purchase patio heaters and Tyson therefore didn’t have to do anything with my order but he took immediate accountability and responded quickly. I needed this heater on time since we were rganizing a couple of events in our backyard and it was important that guests were kept comfortable. I have since ordered multiple accessories and everything was shipped on time and very accurately but customer service couldn’t have been better. FANTASTIC is the best adjective to use here!

   Product Quality/Efficiency
   Based on the other reviews on this website/other places, it sure feels that most customers may be oldcomers in using pellet stoves/etc and I am an absolute novice. But at the end of the day, all that matters is whether the product works which is to keep folks warm. I purchased a Solo firepit (which apparently is one of the best of its type) and have tried multiple propane gas heaters and generally think of myself as one who has a high bar on performance expectations but also one who is greedy with his compliments. But in this case, I must say that this product is absolutely awesome. It works like a charm – heats up pretty fast, is very efficient and leaves very little ash even after a 6-7 hour usage. I have been using it over the last 3 weeks and have used it thus far on 40-44 deg days and one time at 50 deg F. In the latter case, I had to open up the dampers since it got too warm. ZERO hesitation in recommending this product for its advertised use which is to keep people warm! Clearly more expensive than a $150 propane heater but you absolutely get what you paid for! Everybody who has come by and seen this heater work wants one! And the fact that one can use $4-6 bags of pellets which are easy to store and use makes it that much better. Tyson had his team have clearly thought through every small detail and it is very emblematic of a high quality American made product. For example, even for a mundane heater cover that I purchased has a well thought of structure with a nice zip, tightening loops, etc. It is very clear to me that Tyson and his team have gone through a process of constant “evolution” by tweaking each thing in order to make it more efficient as opposed to making an assembly line product with no changes to the base version. The two wheels to “tilt and move” is a nice thought but I just purchased the four caster wheels to make it that much easier.

   Assembly + Things to improve upon
   Assembly was not easy mostly for two reasons – I am a novice and needed help but more importantly, the manual is not that good. The company leads you to a YouTube video but there is no sound for most of the video and it would have been great if somebody actually walked through assembly by explaining what they were doing. I chalk this up to a small company and these are incredibly busy times for them right now. In addition, it would also be great if they kept an electronic updated version of the manual on their website. For example, the instructions to increase the heat (by ensuring that the “fire plate” is fixed at the lower end of the range, keeping dampers closed after 10 minutes, using better BTU pellets, etc) are mentioned in a sheet of paper that came with the box and were mentioned almost as an after thought. If possible, I would request the company to have a better video for assembly with voiceover on what is being done. But like I said, I am a novice and others may not care as much!

2. Rated 5 out of 5

   Robert Flaherty – November 15, 2020

   Fired my heater up my Little Timber today for the first time. Fantastic product! Creates a beautiful and satisfying fire without splitting a pile of wood. I love the control I have over the fire. It is simple to cut off the fuel to the fire and shut the grill down. A bag of pellets lasts for hours and cost a little over five dollars.

3. Rated 5 out of 5

   David M – July 10, 2020

   I can’t think of another product that I would call perfect. The Big Timber is perfect. First it’s performance is exceptional. Second, it is easy to use and maintain. Third, it is extremely safe. I LOVE IT!!!!

4. Rated 5 out of 5

   C Balda – November 12, 2019

   We have had our Big Timber for about 3 weeks now. We typically use it every 2-4 times a week. I can tell you, with 100% confidence, that if you’re considering purchasing this stove, you will not regret it!! After months of hesitation and consideration, this purchase is one of the best ever made!! We LOVE our Big Timber!!! First time we used it, it was 85 degrees at about 4ft away (it was 45 degrees outside). I am typically cold once temps hit 50-55 deg, but with our Big Timber I literally had to take off my coat and shoes cause I was so hot!
   Working withvthe company has been pleasing and they stand behind their product, 110%… as do I!!! 5 stars because there is no option for 10! <3

5. Rated 5 out of 5

   Troy – April 3, 2019

   This heater is amazing great product