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Customer Service

Return Policy:

We accept returns only on items purchased directly through WPP via phone, sponsored event, or our website: woodpelletproducts.com. You can return your product(s) up to 45 days from the original date of shipment. All merchandise must be unused, unassembled, and returned in the original packaging. Please include a copy of the original receipt of purchase.
A full refund for the price of the merchandise will be automatically applied to your credit or debit card within 10 business days after receiving the returned product. If your original form of payment is no longer active, we will send a check within 30 days. Original and return shipping costs are non-refundable. All items must be postmarked within 45 days from the original date of shipment.
No refunds will be given on merchandise returned after 45 days of the original date of shipment.
Please give our Customer Service department a call at (1-877-347-2848) to set up your return. . This return policy applies only to products purchased directly from WPP via phone, sponsored event, or website. If you made your purchase through an authorized WPP Dealer, please contact the dealer directly for information regarding their return policy.

Warranty:

2 YEAR WARRANTY (U.S.A. ONLY)
Wood Pellet Products LLC warrants its Grills and Heaters against defects in material and workmanship under normal use and maintenance for a period of two (2) years from the date of original purchase. This does not include the finish on the product.
WPP will provide a replacement part for any port found to be defective. Original part(s) approved for return by WPP’s Parts Department must be returned prepaid.
This warranty does not include labor charges connected with the determination or replacement of defective parts, or freight charges to ship these parts.
WPP shall not be liable under this or any implied warranty for incidental or consequential damages. This warranty gives the retail customer specific legal rights and the customer may have other rights which vary from state to state.
This warranty shall be void if the unit is not assembled or operated in accordance with the operation instructions provided with this unit; the unit is resold or traded to another owner; components, accessories, or fuels not compatible with the unit have been used; the unit has been used in commercial or food service application; or the user has abused or otherwise failed to maintain the unit.
To process a warranty claim, WPP may require proof of your date of purchase. You should retain your sales slip or invoice along with this certificate with your valuable documents.

For assistance with assembly or installation, parts, and customer service (English only, please), you can phone, email, or write us at:

WOOD PELLET PRODUCTS CUSTOMER SERVICE

190 S Main St
Mt Angel, OR 97362
Phone: 877-347-2848
9:00 a.m.-4:30 p.m. PST
Email: ttraeger@woodpelletproducts.com

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